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  • NEW IB BM
    • Unit 1.1 Introduction to Business Management
      • Unit 1 Practice 10 marker
      • Unit 1.2 Types of business entity
      • Unit 1.3 Corporate Social Responsibility (CSR)
      • Unit 1.4 Stakeholders
      • Unit 1.5 Growth & Evolution
      • Unit 1.5 Growth & Evolution (External growth)
      • Unit 1.6 Multinational Companies
    • IB Business Management Unit 2
      • Unit 2.1 Introduction to Human resource management
      • Unit 2.2 Organisational Structure (Charles Handy’s “Shamrock”)
      • Unit 2.7 Industrial / employee relations (HL)
    • IB Business Management Unit 3
      • Unit 3.1 Introduction to finance
      • Unit 3.2 Sources of finance
      • Unit 3.3 Costs and revenues
      • Unit 3.4 Final accounts (profit and loss)
      • Unit 3.4 Final Accounts (Balance Sheet)
      • Unit 3.7 Cash flow
      • Unit 3.8 Investment Appraisal (SL/HL)
    • IB Business Management Unit 4
      • Unit 4.3 Sales Forecasting (HL)
      • Unit 4.5 Price
      • Unit 4.5 Promotion
      • Unit 4.5 Place
      • Unit 4.5 Extended marketing mix
    • IB Business Management Unit 5
      • Unit 5.2 Operations Methods
      • Unit 5.3 Lean Production and quality management (HL)
      • Unit 5.4 Location
      • Unit 5.5 Break Even
      • Unit 5.6 Production Planning (HL)
      • Unit 5.8 Research and Development (HL)
      • Unit 5.9 Management Information Systems (HL)
    • IB Business Management Unit 6 (BMT)
      • BMT SWOT analysis (SL)
      • Business Plan (SL)
      • STEEPLE Analysis (SL)
      • Boston Consulting Group BCG (SL)
      • Unit 6 BMT (SL) Circular Business Models
      • Forcefield Analysis FFA (HL)
      • Porters Generic Strategies (HL)
      • Hofstede’s Culture Dimension (HL)
      • Simple linear regression (HL)
  • IB ECON
    • IB Economics RWE’s
  • DICE
  • IGCSE ECON
ib monkey business
  • Home
  • NEW IB BM
    • Unit 1.1 Introduction to Business Management
      • Unit 1 Practice 10 marker
      • Unit 1.2 Types of business entity
      • Unit 1.3 Corporate Social Responsibility (CSR)
      • Unit 1.4 Stakeholders
      • Unit 1.5 Growth & Evolution
      • Unit 1.5 Growth & Evolution (External growth)
      • Unit 1.6 Multinational Companies
    • IB Business Management Unit 2
      • Unit 2.1 Introduction to Human resource management
      • Unit 2.2 Organisational Structure (Charles Handy’s “Shamrock”)
      • Unit 2.7 Industrial / employee relations (HL)
    • IB Business Management Unit 3
      • Unit 3.1 Introduction to finance
      • Unit 3.2 Sources of finance
      • Unit 3.3 Costs and revenues
      • Unit 3.4 Final accounts (profit and loss)
      • Unit 3.4 Final Accounts (Balance Sheet)
      • Unit 3.7 Cash flow
      • Unit 3.8 Investment Appraisal (SL/HL)
    • IB Business Management Unit 4
      • Unit 4.3 Sales Forecasting (HL)
      • Unit 4.5 Price
      • Unit 4.5 Promotion
      • Unit 4.5 Place
      • Unit 4.5 Extended marketing mix
    • IB Business Management Unit 5
      • Unit 5.2 Operations Methods
      • Unit 5.3 Lean Production and quality management (HL)
      • Unit 5.4 Location
      • Unit 5.5 Break Even
      • Unit 5.6 Production Planning (HL)
      • Unit 5.8 Research and Development (HL)
      • Unit 5.9 Management Information Systems (HL)
    • IB Business Management Unit 6 (BMT)
      • BMT SWOT analysis (SL)
      • Business Plan (SL)
      • STEEPLE Analysis (SL)
      • Boston Consulting Group BCG (SL)
      • Unit 6 BMT (SL) Circular Business Models
      • Forcefield Analysis FFA (HL)
      • Porters Generic Strategies (HL)
      • Hofstede’s Culture Dimension (HL)
      • Simple linear regression (HL)
  • IB ECON
    • IB Economics RWE’s
  • DICE
  • IGCSE ECON

Customer Loyalty

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The degree of commitment and repeat business a customer has towards a particular brand or company.

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